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en Cleaner!

07491 323 323 or 01903 532 190
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Terms & Conditions

Please find below our terms and conditions for our cleaning services.

Pricing

  • We reserve the right to amend the initial quotation, should the customer's original requirements change.

Access

  • The customer is responsible for providing access to their property at the scheduled time. If we are unable to gain access to the property, as a result of customer failure to make reasonable arrangements for access, we will request the full cancellation fee (the cost of the job).
  • The customer must provide sufficient lighting, electricity and running water at the premises where the oven cleaning service is conducted. Failure to provide these will result in the job being cancelled so we will request the full cancellation fee (the cost of the job).

Payment

  • Unless otherwise agreed in writing by TOC Specialist Cleaning Services Ltd, the payment is required on the completion of the work. Cash and cheque payments are accepted as well as BACS payments. BACS payments must be made within 48 hoursof the works being completed.

Cancellations

  • Please take into consideration that we are a small business and if a customer cancels without giving us 24 hours' notice, we will be left out of pocket. It is very difficult to fill the vacated gap if we haven't been given at least 24 hours' notice.
  • The customer can cancel the scheduled service by giving prior notice 24 hours before the confirmed booking time without incurring any cancellation fees.
  • For cancellations later than 24 hours' notice, 50% of the jobs cost will be requested.
  • We reserve the right to refuse any cleaning job if the condition of the property is hazardous to the health and well-being of our operatives.
  • We have the right to cancel or reschedule a service in cases where an accident or any unexpected circumstances have befallen the assigned member of our team.

Rescheduling

  • As with cancellations, the customer can reschedule the appointment by giving prior notice 24 hours before the confirmed booking time without incurring any rescheduling fees.
  • As with cancellations, 50% of the job's cost will be requested if less than 24 hours' notice is given.

Claims

  • All services shall be deemed to have been carried out to the Client's satisfaction unless written notice is received by TOC with details of the complaint within 24 hours of the work being completed. We will fully investigate any complaint and attempt to resolve it to the satisfaction of the client, or alternatively to a reasonable standard.
  • In case of damage, proven to be caused by us, TOC will repair the item at its cost. If the item cannot be repaired we will rectify the problem by crediting the customer with the item's present actual cash value toward a like for like replacement.

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